Delivery & Returns
Thank you for shopping at Atelier Bottega! We strive to provide you with the best shopping experience possible. This Delivery and Return Policy outlines our procedures regarding the delivery of products and the process for returns and exchanges.
Delivery:
- Shipping Methods:
- We offer the following shipping methods:
- Standard Shipping: [Description of standard shipping options]
- Express Shipping: [Description of express shipping options]
- Same-Day Delivery: [Description of same-day delivery options, if applicable]
- Shipping Charges:
- Shipping charges are calculated based on the selected shipping method and the destination address.
- We may offer free shipping on orders over a certain amount; please refer to our website for details.
- Shipping Times:
- Shipping times may vary depending on the shipping method chosen and the destination.
- Estimated delivery times will be provided during the checkout process.
- Tracking
- We provide tracking information for all shipped orders. You will receive a tracking number via email once your order is shipped.
Returns and Exchanges:
- Eligibility for Returns:
- We accept returns within [number] days from the date of delivery.
- To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Initiating a Return:
- To initiate a return, please contact our customer support team at [customer support email] or [customer support phone number].
- Provide your order number and the reason for the return.
- Our team will guide you through the return process and issue a Return Authorization (RA) number.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- If applicable, we may provide a prepaid return label.
- Inspection and Refund:
- Once we receive your returned item, we will inspect it for eligibility.
- If the return meets our criteria, we will process your refund within [number] business days to the original payment method or issue a replacement or store credit, as per your preference.
Contact Us:
If you have any questions or concerns about our Delivery and Return Policy, please don't hesitate to contact us at [customer support email] or [customer support phone number].
We reserve the right to amend this policy as needed, so please check back for updates.
Thank you for shopping with Atelier Bottega!